Privacy Policy

This privacy policy explains which data NeuroSync Pro processes when you use the website, contact us or place an order.

Data We Process

We process data you provide yourself, such as name, email address, phone number, message content, order details, billing details and support information. Technical data may also be processed, such as IP address, browser, device, date, time, visited pages and security logs.

Purposes

We use data to answer enquiries, process orders, provide software downloads and licences, handle payments, provide support, secure the website, maintain statutory records and improve our services.

Legal Bases

Depending on the situation, we process data on the basis of contract performance, consent, legal obligation or legitimate interest, such as security, fraud prevention, customer service and website improvement.

Payments, Downloads and Licences

For payments, necessary order and payment data may be shared with payment providers and technical service providers. For software delivery, download data, licence data and activation data may be used to provide access and prevent abuse.

Cookies and Similar Technologies

The website may use necessary cookies for basic functions, security and checkout processes. Non-essential cookies, such as analytics or marketing cookies, are used only where consent is required and has been given through the cookie settings.

Sharing with Third Parties

We do not sell personal data. Data may be processed by parties needed for hosting, security, email, payments, accounting, software delivery, support or legal obligations. Appropriate arrangements are made with processors.

Retention

We retain data no longer than necessary for the purpose for which it was collected, unless a statutory retention period applies. Administrative and tax data may be retained as long as required by law. Support and contact data is retained as long as reasonably needed for follow-up, service and evidence.

Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access and unwanted disclosure. No system is completely risk-free; therefore we limit access to data as much as possible to what is necessary.

Your Rights

You may request access, correction, deletion, restriction, portability or object to the processing of your personal data. Where processing is based on consent, you may withdraw that consent. Contact us through the email address below.

Contact

For questions about privacy or personal data, contact neurosyncpro@hypnoworld.nl. You also have the right to lodge a complaint with the competent supervisory authority.

Changes

We may update this privacy policy when the website, services, law or processors change. The most recent version is always available on this page.