Warranty Terms

These warranty terms apply to NeuroSync Pro software and to physical items supplied directly by NeuroSync Pro by HypnoWorld Academy.

Statutory Standard

Consumers are entitled to the statutory warranty required by applicable consumer law. This means that a supplied product must conform to what may reasonably be expected under normal use, considering the nature of the product, the product description, the price and other relevant circumstances.

These terms do not limit mandatory statutory consumer rights. For business customers, the agreed purchase terms apply, supplemented by mandatory law where it cannot be excluded.

Software

The warranty for NeuroSync Pro software concerns normal operation of the supplied software within the system requirements and usage context stated by NeuroSync Pro. Software depends on the operating system, hardware, audio settings, permissions, drivers, security settings and any external devices.

No warranty is given that the software will be uninterrupted, error-free or suitable for every specific professional, therapeutic, medical, commercial or personal purpose. NeuroSync Pro is not a medical device and does not guarantee therapeutic, medical, cognitive, emotional or performance outcomes.

Physical Items Supplied by NeuroSync Pro

Physical items supplied directly by NeuroSync Pro, such as a light bar, controller, connection materials or cables, are covered by the statutory warranty. Under normal use, these items should function according to the product description and be suitable for the intended use within the NeuroSync Pro Audio+Light configuration for which they were supplied.

Warranty does not apply to damage or issues caused by misuse, impact damage, moisture, heat, modifications, incorrect installation, incorrect connection, use outside specifications, normal wear and tear, external power issues, third-party software or hardware, or combinations with items not supplied by NeuroSync Pro.

Self-Purchased Items

When you purchase items yourself, you do so by your own choice and at your own risk. NeuroSync Pro gives no warranty for those items and is not responsible for compatibility, drivers, firmware, connection options, channel layout, DMX mode, network configuration, power supply, light output, safety, lifespan or performance.

Any examples, general technical explanations, product categories or configuration tips on the website do not constitute a promise that a self-purchased product will work with NeuroSync Pro. Always verify specifications yourself with the supplier or manufacturer of the relevant product.

Reporting an Issue

For a possible warranty issue, contact neurosyncpro@hypnoworld.nl. Include your name, order details, the system used, a clear description of the issue and, for physical products, photos or videos showing the problem.

After assessment, NeuroSync Pro may provide repair, replacement, additional instructions, an appropriate solution or, where legally required, a refund. For self-purchased items, NeuroSync Pro may offer non-binding guidance, but this is not a warranty, support obligation or acceptance of liability.